For emergencies in Brunswick and surrounding suburbs (Coburg, Fitzroy, Carlton North, Pascoe Vale, Northcote), our average response time is 38 minutes during business hours and under 60 minutes after hours. We’ll give you a real ETA on the phone – not a vague window.

Yes! We want to make it as easy as possible for you to get your plumbing fixed. We waive our standard call-out fee for all customers who proceed with the services quoted by our plumbers. This ensures you are paying for the actual repair and professional expertise, rather than just the travel time.

It depends on the job, but we never start work without a fixed-price quote you’ve agreed to. No hourly creep, no surprise invoices. Get a free quote for your specific job.

Yes, fully licensed plumbers and gas fitters under the Victorian Building Authority (license details available on every invoice and quote), with $20M public liability insurance. Every job is compliant and certificated where required.

If our workmanship ever fails on a job we’ve done, whenever it fails, even ten years later, we come back and redo it at no charge. Parts are covered by manufacturer warranty separately. We can do this because we don’t cut corners.

Yes. We run a genuine 24/7 emergency service, not an answering machine. Same hourly rates apply weekday evenings; modest after-midnight and public holiday surcharges apply and are always quoted upfront.

Always. Drop sheets down, boots off or covered, every offcut and box leaves with us. You shouldn’t be able to tell we were there, except that the problem’s fixed.